Services
AI Chatbot Development
Conversational support across WhatsApp, web, and social, in one system.
- Typically 3 to 6 weeks
- Fixed-price proposal in 48 hours
- 1 case study
Overview
Customers ask the same questions every day, at every hour, on every channel. A well-built chatbot answers them accurately from your own knowledge base, collects the details your team needs, and hands the conversation to a person when it should. We build the assistant, connect it to WhatsApp, your website, and social channels, and give you a dashboard to see every conversation.
Who it is for
- Businesses flooded with repeat questions
- Teams serving customers on WhatsApp
- Services that book, quote, or qualify leads
- Content libraries people want to ask questions of
Sound familiar?
What usually brings clients to us
The same questions, all day
Messages go unanswered after hours
Generic bots frustrate people
What you get
What we build for you
Every engagement is scoped to your business. These are the pieces most projects in this area include.
Knowledge base setup
Your FAQs, policies, product data, and documents organised so the assistant answers from facts you control.
Multi-channel deployment
One assistant on WhatsApp Business, your website, and Facebook, with a consistent voice everywhere.
Lead capture and bookings
The assistant collects names, needs, and contact details, or books appointments, and passes them to your team or CRM.
Human hand-off
Clear escalation to a person when a question is sensitive or complex, or when the customer asks for one.
Conversation dashboard
Every conversation logged and searchable, with the questions the assistant could not answer highlighted.
Ongoing tuning
We review conversations after launch and improve the answers, so accuracy rises over time.
Proof
Work we have shipped in this area
How we deliver it
From first call to launch
Map the conversations
Build the knowledge base
Connect your channels
Launch and tune
AI Chatbot Development FAQ
What clients usually ask
Anything we have not covered, ask us directly. We reply within one business day.
WhatsApp Business, your website, and Facebook Messenger are the most common. The same assistant and knowledge base power every channel, so answers stay consistent.
It says so, collects the customer's details, and hands the conversation to your team with the full history. It is built not to guess when it is unsure.
Yes. The assistant answers from a knowledge base built from your FAQs, policies, product data, and documents. The Sankofa Digital Heritage Library uses the same approach to let readers ask questions of hundreds of stories.
Yes. We give you an admin screen for the knowledge base, and the assistant uses new or corrected information as soon as you save it.
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Other ways we can help
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Real systems for complex problems, built to scale with your business.
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One codebase, shipped to both app stores at once.
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Fast, conversion-focused websites that look as good as they perform.
Learn moreDevOps & Infrastructure
Reliable infrastructure without vendor lock-in.
Learn moreReady to start?
Let's talk about your project
Tell us what you need. We reply within one business day, and send a fixed-price proposal within 48 hours of a discovery call.