We Built a Chatbot That Actually Works
We built an AI chatbot for Sankofa Library that lets people have real conversations about African literature. Not canned responses. Actual back-and-forth about books, authors, and themes. It knows context, remembers what you asked, and pulls from a knowledge base of 105+ works.
That experience taught us something: small businesses don't need a fancy chatbot. They need one that answers questions correctly and knows when to hand off to a human.
What Can an AI Chatbot Do for Your Business?
1. 24/7 Customer Support
Your chatbot never sleeps. It handles inquiries at 3 AM just as well as 3 PM, ensuring no customer waits for answers.
2. Lead Qualification
Smart chatbots can ask qualifying questions, collect contact information, and route hot leads to your sales team, all while having a natural conversation.
3. Reduce Support Costs
A well-trained chatbot can handle 60-80% of routine inquiries, freeing your team to focus on complex issues that require a human touch.
4. Instant Answers from Your Knowledge Base
Connect your chatbot to your documentation, FAQs, and product catalog. Customers get instant, accurate answers instead of searching through pages.
Implementation Best Practices
- Start small. Focus on your top 10 most common questions
- Train continuously. Review conversations and improve responses
- Always offer human escalation. Some issues need a person
- Measure everything. Track resolution rates, satisfaction scores, and conversion impact
SmartQix AI Chatbot Solutions
We build custom AI chatbots tailored to your business. Our solutions integrate with your existing systems, learn from your data, and improve over time.
Learn more about our AI services or get in touch to discuss your needs.